+28

Get rid of the Processing White screen

Roger Anderson 10 years ago updated by Anusree Saseendran 8 years ago 15
Can someone please get rid of the Processing white screen,  Can the processing be done in the background while we have moved on to the next email.

Tthis makes MX hero look slow and .....

Please see if you you can improve this...




PS: Maybe I am asking too much of a free tool, but just asking this will certainly improve the user experience and there are other tools (Albeit Paid) that do that ..
+1
I agree. 95% of the time the processing time seems to be short but other times it takes ages. 
Hey Johan, You could leave some votes for this idea, so this could get higher priority. :-)
Hi Rodger did leave a vote ;-)

I now have to tabs open in my gmail. One where I wait for MxHero to Process.... and the other tab where I can continue working. ;-)
Made a mistake. I had to click the up arrow. Missed that. Dumb User.
+3
Thanks for the constructive feedback. We have added to our pipeline removal of the processing "white" screen. Hopefully we can have this addressed in the next several weeks.

Thanks again!
+2
Alex,
This is the only reason I even bother to post an idea or comment here for MX, you guys actually listen,
Appreciate your work.
Thanks,
Thanks for the feedback Alex. And the great tool. It's good to see the CEO talking to the users ;-)
+1
I have yet to have a short "white out screen" it takes forever to process apparently.  
I waited 5 minutes for it to process, and it never did.  Time to delete.

Ryan there was a problem with MxHero today. Read some of the other posts. http://mxhero.userecho.com/topic/408844-mx-hero-d...

MxHero got back said they had a problem. My issue was resolved. And I am sure yours will be. 
Hi, we have been working on mxHero processing time and redundancy of the service, and now it should be almost instant. Let us know if you see the problem again.
HI! Congratulations on your great producto! Really helpful and extremely reliable. Keep up the great work guys!

Regarding this specific issue: my white screen currently lasts about 3 to 4 seconds. And after this I get an OK button (which I must click to continue).
I think this OK button might be changed to a message, a non modal or non mandatory message to click. To an informative message Gmail styles rather than the current mandatory click OK.

Thanks!
Fede.
+1
Agree... this is an off-putting issue. MX Hero (Admin)... I've just downloaded, and it's quick sometimes... and just hangs at other times... Love the app... but this processing screen is a killer.

I selected 'Private Delivery' to 50 users four hours ago. mxHero is still processing. Four hours!!