+20

Under review

Emails get stuck in drafts

11 years ago • updated by 9 years ago • 64

Why do all my emails get stuck in drafts when i try to send using mxhero toolbox?

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Replies 64
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+1

I do not see any email going on the platform with that email in our stats records, can you tell me an email sent from that account, with the date, subject and recipient to try to find it ?

Thanks,

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+2

Hi There,

I noticed there was improvement with the drafts scenario and the double sending issue. Now the email sends although it remains open on my screen and also remains in my drafts. I have confirmed that the email is sent although the drafts issue has comeback.

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Andrew,

Does this happen when you compose a new email or only when you reply to an existing one?

Thanks

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+2

When replying the draft gets stuck in the conversation thread, and when sending new the draft gets stuck open as a pop out window.

By the way apart from these small glitches, your App is really helpful!!!!

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Andrew, thanks for the encouragement!

I am forwarding your comment to engineering. They might want to contact you directly.

Best!

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I am having the same problem with emails getting stuck in drafts. I follow the instructions:
mxHero usually moves your message to Draft folder in order to send it, but we cannot access your email.
To allow us to send it properly please follow these steps:

Go to your Draft Gmail folder.
Open the message you want to send.
Make a little change inside email's content.
Select mxHero Apps that you want this email to be applied.
Click the Send mxHero Button.

access draft
make changes in content
refresh inbox & entire email
But, the emails still get stuck

How can you please fix the problem?

Thanks,

Jim

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Jim,

I've picked up your email in our support system. We can solve it there. You should have received an email already. Most often these problems result from some specific operating system issue.

Best

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Andrew, I would like if you don't mind schedule a voice call for tomorrow (Google hangout, Skype...) in order to allow us to see your screen and tracing the error in the precise moment you reproduce it.
When would you be able to do the call?

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I still have not been successful to send a single email using MxHero. They sit in my drafts. I go to Drafts and send from there. Consistently I get the message:

mxHero usually moves your message to Draft folder in order to send it, but we cannot access your email.

To allow us to send it properly please follow these steps:

Go to your Draft Gmail folder.
Open the message you want to send.
Make a little change inside email's content.
Select mxHero Apps that you want this email to be applied.
Click the Send mxHero Button.

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Bettie, can you email contact@mxhero.com? We can then move your support to a private channel and get it resolved.

Sorry for the issues and thanks for reaching out. Look forward to your message.

Best

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Hi Alex. I wanted to confirm with Andrew that I have also had issues. I do have a Ticket ID that I will reply to now. The last checkin from mxHero was 10/03/2013 on that ticket. So I am still waiting patiently for resolution.

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Ok. Looking into to it. Thanks for your patience! Get back to you.

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Got back from engineering. This is a known issue, still being worked on. Keep you posted.

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Hi Alex - is there any update on this?

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Bettie, our engineers in Buenos Aires have checked out for the day, but we'll get an answer early tomorrow.

Best

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Bettie,

I just got word from one of our engineers that this problem was solved a couple weeks ago.

Does that confirm? The engineer wants to know if this is still an issue for you.

Thanks!

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No, I checked it a few days ago and just now. I still get the error to go to the drafts folder no matter how I try.

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Got it. Calling engineering ...

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Bettie,

Engineering found an error event on the back end side for the email..

Is that yours?

Best

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Yes, that is one of mine (remember, I have several alias for 3 domains all in my single GApps account).

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Any updates yet Alex??

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Hi Bettie,

We apologize for the delay in our response but we have been trying to reproduce the error and we couldn't.

I would like if you don't mind if we could set up a voice call for tomorrow (Google hangout, Skype, whatever you want) in order to allow us to see your screen and trace error in the precise moment you reproduce it.

When would you be able to do the call?

Regards,

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-1

Sure! That's not a problem - 9am EST on Google Hangouts would be most reliable on my business profile plus.google.com/113210009390434046459.

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Great! I've sent you an invitation with my personal mxHero email jproyo@mxhero.com to have a hangout tomorrow 9am EST. Gustavo Soler who is another Engineer will be joined us too. See u tomorrow.

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Guys
Was there any resolution to this issue. I have the same problem and have been watching from the sidelines.

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Dave,

Yes. We've been resolving this issue. But sometimes there are specific cases. Would you be able to send an email to contact@mxhero.com so that we can work directly with you to solve your issue?

Thanks!

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Hi Andrew,
We have created a ticket for this issue, but before we are able to continue, can you send me an email to gussoler@mxhero.com from the account that keeps your emails stuck? In order to know your email and provide a better support.
Thanks in advance.

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Hi Gustavo,

I have not had any issues lately, everything is working well. Apologies i should have closed this ticket.

Thanks for your help.

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Well, I see you've had this prob for awhile - today is 2/13/14 and I have encountered this today - seems no way around it - has it been fixed? I'd love to see how this works - you can email me - until then I'll go do something else a half-dozen attempts is enough for now

Please let me know and thanks for putting this out there

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I am now having the same problem. Things were working great until this Monday (2/17/14). Any solutions?

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same trouble.. please update

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The same thing suddenly started happening to me this week. It was working fine. One day I sent a delayed email and it has been happening ever since. I'm thinking the delayed email setting gets stuck so that new emails automatically go into the delay mode?

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I have the same issue with my emails going into my drafts folder. can this be fixed so they are sent simply by clicking the sens button?

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+1

Guys, I am seriously beginning to wonder whether you are committed to developing a usable product with a loyal following.

I was an early adopter, gave it up, and recurrently return to it.

mxHero clearly has the coolest features that I would want. Every time I reinstall it, I do it with the hopes that it is working correctly.

despite its coolness, it has one critical shortcoming... It remains unreliable.

unless and until this problem is solved I am forced to require everyone in my organization to use a less feature rich competitor.

I sincerely hope that you are able to resolve this problem and respond to your user base in a more timely manner.

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+1

Under review

Dave,

Thanks for the feedback. We've made a couple adjustments yesterday that have improved performance. There are still some other issues that we are committed to solving. We'll get there! We are encouraged by users like you.

Thanks again,
Alex

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I'm really freaking out because I'm started to realize that a number of emails I thought I had sent were just sitting in my Drafts folder. This is a serious problem as I've been trying to follow up with people and now I don't know who received my emails or not.

Can you please let me know what the status of this issue is and why my emails are not sending?

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Neil,

Thank you for contacting us. Unfortunately if your emails are in Draft folder means we couldn't even get the email to be send. On the other hand, no emails were lost because if we could get your emails to be send we don't delete or anything from your Gmail folders.

I was checking deeply your case and i have detected you have a security restriction in your Draft folder. I would like you to enable access following this instructions http://wiki.mxhero.com/display/docs/Enable+Folder+... in order to not have this problem anymore. If you don't enable this we wont be able to process your emails.

Let me know.

Best,

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Hi thanks for looking into it but my folders were all enabled, as you can see in this screenshot I took. I've tried sending a few more test emails through mxhero, and now what is happening is that they appear in my Sent mail but are not actually being received by the email addresses I'm sending the tests to.

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Niel,

Permissions seems to be ok. Apart from that if you are seeing emails in your sent folder it is because we could process successfully. Sometimes emails are delay in delivery because Gmail has a backoff algorithm for thirdty party Applications related to each user quota.

Can you send me an email to jproyo@mxhero.com with the extension to see if arrives?

Best,

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this is happening to me also. please let me know if you fix this, i really need this fixed. this is the only reason i switched to mxhero from boomerang.

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This week we have been working on some improvements on the processing side. So just to let you know that we realize that this last couple weeks emails could stuck on draft for up to 1 minute before been send. Also if the email was accessed while doing this the email may have been prevented to leave the draft at all and even not been sent.
Now after the changes we are seeing a stable time around 2 to 8 seconds processing. While that emails will stay in draft.
Yo understand if an email was actually sent by mxhero at all, you can check the Sent folder and if it is there, them the email was successfully delivered.
Also just to let everyone know, emails where the sender and the recipient belong to the same inbox are not actually processed by mxHero. So you won't find them on the inbox after sending them, but you should see it on the Sent folder.

Please let us know if anyone is currently today experiencing issue with the extension, so we may look at the particular case.

Thanks again for supporting our Beta extension, and we really sorry to hear the problems that this is giving you on your email use.

Regards,

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OK This i s good good news.
mxHero is back, with only one glitch that I can find.

1) The tracking IS working and the draft folder time is short, as outlined above. They are processed always in under 20 sec. Ithink the tracking function and mxHero is back!

2) The delayed mailing is not working. I have only started testing this today, but has not worked on several attempts. Maybe I am doing something wrong......

Dave Plummer

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I am having the same problem with mXHero. Items stay in draft folder with no indication as to whether they have been sent, and if I do see them in the sent folder I have to delete them from the draft folder. This is a great extension, but it doesn't seem to be consistently reliable.

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having the same problem too. I send douzens of emails, but i can't really know IF THEY WERE SENT OR NOT, cause they always remain in Draft box. Quite frustrating (and dangerous)...
(And sometimes mails were sent void/empty) The problem first happened sometimes, but since few days it happens regularly!
I am choosing not to use any more this extension, but classic not tracked email sending.
Please fix it as soon as possible! Thx

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I just recently installed this extension and I am immediately having the same problem. The MxHero sends the email, but it never appears to be sent, never closes the compose window and stays in drafts until I delete it. This happens on both reply and compose new. It also happens on both my personal gmail account and my google apps for business account.

Thanks for any help.

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+1

I need to correct the above description. It only happens on replies and forwards, not on compose new.

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I just love mxHero and think it is a great app and normally runs perfectly.

Occasionally though mxHero seems to hang-up and not send an email and leaves it in the Drafts folder. At first I thought it was related to the size of the attachments in the email taking a long time for mxHero to upload to their servers (or is the email with attachments now stored in our Google Drive folder as within the last week I had to accept some terms of service allowing my Google Drive folder to be accessible by mxHero) so all can be tracked.

Just a few days ago I sent an email with some pictures and left it for some hours and it was still in my Drafts folder so I finally just sent it without mxHero and it does not look like it was ever sent with mxHero when I went back and checked the Sent folder.

Just today, I saw the same problem with an email I sent using mxHero where the email remained in the Drafts folder so as advised above I changed something in the email and tried to resend it with mxHero and it still did not go through so I finally just sent the email without mxHero, but when I checked my Sent folder I see this email was sent three times, i.e. the first two times with mxHero must have finally been sent and the third time I sent it without mxHero was sent.

Another case of an email that was not sent using mxHero was a St, Patrick's email of thanks I sent back on St. Patrick's Day where I just ran across it a few weeks ago in my Drafts folder that it had not been sent, so I belatedly just sent it without mxHero.

Because of this issue, I am a little reticent and hesitant to use mxHero for tracking urgent and extremely important emails unless I keep an eye on my Drafts and Sent folders to make sure it does indeed get sent.

Please address any issues offline with me by providing me the best way to contact you as I would not want any of my personally identifiable information such as my email, etc posted for reasons of spam, security, etc especially since in some of the replies from mxHero I can see the user's email address, etc is included in the reply.

Again, I just love mxHero which normally runs without any problems although in the last week since the 'Google Drive integration' I have seen more problems than in the past it seems.

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I'm having the same problems as many others - I try to track and / or self-destruct emails in a conversation, and the screen says "mxHero Success!", but they stay in my drafts folder. I don't know if they're sending or not, but I suspect they are not.

I just checked to see if anything had changed, and I see it has actually deleted my draft that I had tried to send, which was a long email, sooooo yeahhhhhh now I'm quite annoyed.

I'm using a gmail address. It seemed to be around the time of the Google Drive integration - but I use Google Drive and Gmail every day, and not run into problems before, so it makes sense it's with mxHero. Sorry :/

Love the product (and have been using it since the beginning of the year), but it has become too unreliable. I'll wait a week or two before I do my write-up, to give a chance to fix the problem.

Thanks :)

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Same problem here. With the Remind Me app, drafts remain, and labels are lost too. I have to delete the draft and reassign the right label to the email that was sent. Emails sent also lack the RemindMe tag, which is slightly worrying.

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Same problem here, but I just noticed it for the first time today.

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I have the same problem. Please feedback on what to do

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still a problem

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Me and a Colleague are having this issue after purchasing yesterday, how can we fix this????

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+2

We've recently changed the way our platform interacts with Google. This issue has been solved, please make sure you've installed the latest version on your browser:
Mail2Cloud for Chrome | Revolutionizing Email 2.10.5

Thanks for subscribing,

MxHero Team.

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Excellent news!

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I am re-installing and testing. If this does what it promises, I will sign up for a plan.

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