Welcome to the mxHero Email Toolbox Support & Feedback portal. Please use this forum for suggestions, comments, requests, etc. Use the HelpDesk Forum for support requests. Thank you!

0

Email Not Sent

Colchester Neighbor 10 years ago updated by Francois Brizard 10 years ago 1
Sent several emails using Total Track including to myself and it is not working. Shows up in my sent file but never received? 
0

I love this app.

SUZANNE QUEYREL 10 years ago updated by alex (CEO) 10 years ago 1
I love this app. So helpful. Thank you for being my email hero :-)
0

icon not showing up

David Alan Karas 11 years ago updated by Gustavo Soler 10 years ago 5
0

Send Later bug slider

Everett Williams 10 years ago updated by alex (CEO) 10 years ago 1
The first time I click the send hour, the sliders jam. I have to close the slider tool and re-click the send hour for the sliders to work properly.

*****But really, it would be so much better to be able to just type a time in. The sliders are so cumbersome
0

McHero Not Working - Messages Not Being Sent

Tom Mort 10 years ago 0
I have just installed version 2.6.1 on Google Chrome on Linux Running Linux Mint 16.

I have sent a number of emails to myself and the messages were never received, I have checked all my folders.
0

email track for mailing lists

Bernadett Kovács 10 years ago 0
Hi, I'm using your tool to track who read my messages and the sent urls in it or not. This works really good, when I add people nominally to the email. My problem is that we use mailing lists in the company, e.g. the common all@ lists and so on because it makes easier to communicate.  

Based on my experiences the tool cannot handle these Google groups lists. Are you thinking of extending your solution for that, it would be really helpful,

Thanks,

Bernadett 
0
Under review

uninstall auto signatures

Prashant Malhotra 9 years ago updated by mxhero (Admin) 9 years ago 1
HI,

As Auto SIgnatures service has been discontinued. 

How can I uninstall the service. I deleted the app, but mxhero footers are active. 

Still getting theAuto Signatures saved previously.

Pls help as I can change or edit.
0

Does MxHero notify multiple opens of the same email?

Alex Foo 10 years ago 0
1st of all - love your product!

Quick question
say I send an email to Jane with total track on Monday

Jane opens next morning and I get an open notification email - all good

Jane also opens it in the afternoon and twice more in the week (ie 3 more times)

Does Mxhero still track and notify us of additional opens AFTER the 1st one?

Thanks for your help in clarifying!

Alex
0

it keeps crashing!

Jonathan Marius 10 years ago 0
It gets disabled and now tells me something about gDrive - I am starting to lose my patience.
When I try to fix I get a "Bad Request" error!
0

mxHero not free anymore

Tirthankar Das 9 years ago 0
--got this mail today---
Hi and Happy Friday!

Thanks for using and loving our mxHero Chrome Extension!

We wanted to let you know that while we wish we could keep providing our services for free, in order to keep our servers running and keep improving our product offerings, we have to start asking our users to pay a small subscription fee. We charge well below any of our competitors' asking prices, so we hope you'll join us as we make this transition!

So, if you want is to keep using the mxHero Chrome extension, we're offering two simple annual subscription options:

mxHero for Chrome Limited - $2.50 / month - Send up to 50 emails per month with the tool

mxHero for Chrome Unlimited - $5.00 / month - Send unlimited emails with the tool

We better use email app such as Send Blaster use our own 1px white tracking image. also use google analytics to track our attachments. Alternatively we can host our file in google drive. convert the sharing url to bitly can we can track the attachments who opened and from where.